"I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example."

"Emotional 'literacy' implies an expanded responsibility for schools in helping to socialize children. This daunting task requires two major changes: that teachers go beyond their traditional mission and that people in the community become more involved with schools as both active participants in children's learning and as individual mentors."

"But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job."

"My hope was that organizations would start including this range of skills in their training programs - in other words, offer an adult education in social and emotional intelligence."

"Human beings are much bigger than just making money."

"The civility which money will purchase, is rarely extended to those who have none."

"True wealth is not measured in gold, but in the belief that the legacy we leave is written in the hearts of others."

"We've got to put a lot of money into changing behavior."