"When you are tough on yourself, life is going to be infinitely easier on you."

"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."

"Expect the best. Prepare for the worst. Capitalize on what comes."

"Positive thinking will let you do everything better than negative thinking will."

"In view of the fact that God limited the intelligence of man, it seems unfair that He did not also limit his stupidity."

"The one thing that unites all human beings, regardless of age, gender, religion or ethnic background, is that we all believe we are above-average drivers."

"We are more thoroughly an enlightened people, with respect to our political interests, than perhaps any other under heaven. Every man among us reads, and is so easy in his circumstances as to have leisure for conversations of improvement and for acquiring information."

"As different streams having different sources all mingle their waters in the sea, so different tendencies, various though they appear, crooked or straight, all lead to God."