"Corporate America cannot afford to remain silent or passive about the downward spiral we are undergoing. It cannot turn a blind eye to how difficult the experience of life is for so many of their customers."

"Ultimately, it's possible that social media platforms will be designed as templates that the users themselves customize in terms of the best way to express their community and experience of life, and brands will have to simply follow suit."

"How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?"

"What is sure is that technological change is accelerating in all directions and, like children playing in a fountain, consumers are reveling in the experience."

"Everything else you grow out of, but you never recover from childhood."

"There are three critical ingredients to democratic renewal and progressive change in America: good public policy, grassroots organizing and electoral politics."

"We all have experiences in our lives that change us, and we all learn from people, like my dad, but at the end of the day, it's only us. And we're only responsible to make ourselves happy."

"People find themselves in ruts all the time. You're in a complacent lifestyle where you work 9 to 5 and then you add a mortgage and kids. You feel trapped, but guess what, brother? You constructed that life. If you're OK with it, there's nothing wrong with that. But if you've got unease, then you've got to make a change."