"And the greeter is what sets the tone for this company and I've been on TV a little bit this morning."

"People aren't going to talk about it except me and that is communication and the visits I have personally had in our meetings with our store managers saying if you do these things you will be terminated, period."

"I expect that our associates will walk with a little more bounce in their step and understand that this company is behind them and has respect for them."

"The beauty of this country and what people participate in is the competitive nature that we allow to exist and the fact is that we are better because we have great competitors."

"It was easy to present figures demonstrating the contrast between lead work in the United States under conditions of neglect and ignorance, and comparable work in England and Germany, under intelligent control."

"A leader who confines his role to his people's experience dooms himself to stagnation a leader who outstrips his people's experience runs the risk of not being understood."

"It is a essential truth that a leader does not command the wind, but sets the sails and steadies the crew — an essential principle for the reflective life."

"Advertisers are not thinking radically enough - they look for technology to lead instead of trying the neuroscience approach and thinking about what parts of the brain haven't been activated before. These new experiences bring new capabilities to the brain."