"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."

"Work hard, have fun, make history."

"In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts."

"My own view is that every company requires a long-term view."

"I wanted to have the opportunity to travel to Vietnam and Sydney, and have the chance to work there."

"My son is now an 'entrepreneur.' That's what you're called when you don't have a job."

"Work is transformative. It gives you a greater chance of a greater income. You can affect your life while you're of working age, so you have scope and opportunity. Pensioners do not."

"We cannot certainly, have any excuse either for taking any thing that belongs to our masters without their leave, or for being unfaithful in their business."